Future Ready Solutions Warranty Info By Brand and Category
The return, exchange and warranty term for all brands is shown in the table below, and it starts from the delivery date of the original order.
Brand |
Category |
Return Period |
Exchange Period |
Warranty Period |
Additional Information |
 |
All Products | 30 days* | None | 1 Year | * Please note: Many Altelix enclosures are custom built and non-returnable. |
 |
All Products | 30 days | 1 Year | 10 Years | |
 |
All Products | 30 days | 30 days | 1 Year | |
 |
All Products | 30 days | 1 Year | 10 Years | |
 |
All Products Without Electronic Components | 30 days | 30 days | 5 Years | NOTE: CUSTOM CUT FIBER IS NOT RETURNABLE |
| All Products With Electronic Components | 30 days | 30 days | 2 Years | Warranty Terms & Conditions Click Here for Details |
|
 |
All Passive Cable Products | 30 days | 1 Year | Lifetime Warranty* | “Passive Cables” means, but is not limited to, cables that have no electronics incorporated in its construction. |
| All Active Cable Products | 30 days | 1 Year | 2 Years | “Active Cables” means, but is not limited to, cables that have electronics incorporated in their construction. These cables are identified by the orange colour display head-shell connector. | |
 |
Fiber Optic Patch Cables & Couplers, SFP Modules & DAC/AOC Cables |
30 days | 30 days | 1 Year | |
| LightSpeed Active Electronics | 30 days | 30 days | 2 Years | ||
 |
All Products | 30 days | 1 Year | 10 Years | |
 |
All Products | 30 days | 30 days | 1 Year | |
 |
All Products | 30 days | 1 Year | 1 Year | |
 |
All Products | 30 days | 1 Year | 1 Years | |
 |
All Products | 30 days | 30 Days | 3 Years | |
 |
P91 Lithium-Ion Battery Backup UPS Products | 30 days | 30 days | 6 Years | Additional Information |
| J60 Lithium-Ion Battery Backup Series | 30 days | 30 days | 6 Years | Additional Information | |
| All Lead Acid Battery Backup UPS Products |
30 days | 30 days | 3 Years | Additional Information |